By availing services at Howale Hospital, patients agree to the following terms and conditions. These terms are designed to ensure transparency, safety, and mutual understanding.
1. Appointments and Consultations
- Patients are required to book appointments in advance. Walk-ins will be accommodated based on availability.
- Consultation fees must be paid at the time of the visit.
- If you are unable to attend your appointment, please notify us at least 24 hours in advance.
2. Medical Treatment
Your information is used strictly for:
- All treatments are provided based on clinical evaluation and patient consent.
- Cosmetic and aesthetic procedures are planned only after a thorough consultation, discussion of outcomes, risks, and written consent.
- The results of treatments may vary between individuals and are not guaranteed.
3. Consent
- Informed consent is mandatory before any procedure or surgery.
- Patients have the right to ask questions and understand the risks, benefits, and alternatives before proceeding.
4. Confidentiality
- Your personal and medical data will be kept confidential as per our Privacy Policy.
- Medical images or information will never be shared without written permission.
5. Payments and Refunds
- All payments for consultations, investigations, and treatments are to be made in advance or as per hospital policy.
- Refunds for unutilized services (if applicable) will be considered only after review and are subject to management approval.
6. Follow-up and Aftercare
- Follow-up visits are essential for monitoring treatment outcomes and recovery.
- It is the patient’s responsibility to attend follow-up appointments as recommended by the doctor.
7. Emergency and After-Hours Care
- Emergency services are available as per hospital capabilities.
- For urgent after-hours care, please contact the hospital helpline.
8. Code of Conduct
- Patients and visitors are expected to maintain respectful behavior with hospital staff and other patients.
- Any abuse, misconduct, or disruption may result in discontinuation of services.
9. Liability
- While we strive to deliver the highest standard of care, the hospital is not liable for unforeseen complications or non-compliance with medical advice by the patient.
10. Policy Updates
- These terms may be updated without prior notice. The latest version will always be available at the hospital reception and on our official website.
